Call the TIC Help Desk on 011 521 4000 (option 1) and provide the consultant with the following information:

• Full name of traveller
• ID number
• Contact details
• Date of departure from South Africa
• Date of return to South Africa
• Destination
• Participation in any sporting activities

Using the benefit:

• Medical cover for pre-existing conditions is only available on the Leisure Comprehensive plan.
• Pre-existing medical conditions cover in-hospital expenses only.
• Cardiac and cerebrovasular conditions are excluded for senior travellers.
• Loss of luggage must be reported to the local police authority where the loss occurred.
• Extreme and/or professional sports are excluded unless a sporting extension is purchased.
• Cover is limited to a maximum of 365 days on Leisure Comprehensive and Standard and 92 days on Seniors.

Lodging a claim:

• You can lodge a claim directly online  or,
• Download  the claim form, complete it, scan and email it through to the claims department, [email protected], together with your supporting documentation or,
• Call the claims department for any assistance on 011 521 4000 (option 3).
• For emergency medical assistance whilst abroad, call MSO, the 24/7 medical assistance company, on +27 11 521 4575 or email [email protected]

Standard TIC Ts & Cs  apply.
Click here for Multiply Ts & Cs.